Shipping policy

Shipping Policy
Thank you for shopping with us! We are committed to ensuring your order arrives promptly and securely. Please review our updated shipping policy for details about our current shipping options and timelines.
1. Shipping Locations
Currently, we only ship to Germany. We are working hard to expand our shipping services starting in 2026. Stay tuned for updates!
2. Processing Time
Orders are processed within 1-2 business days of receipt, excluding weekends and holidays. You will receive a confirmation email with tracking details once your order has been shipped.
3. Shipping Options & Delivery Times
  • Standard Shipping: Estimated delivery time is 5-7 business days.
Note: We do not offer express shipping at this time.

Order Processing
  • Orders are processed within 1-2 business days after they are placed.
  • You will receive a confirmation email with tracking information once your order is shipped.
4. Shipping Costs
Shipping costs for an order under 70 Euros are 4,90 Euro.
Free shipping is available for orders over €70.
Shipping costs are calculated at checkout based of your order and destination.
5. Tracking Your Order
All orders include tracking. Once your order is shipped, you will receive an email with tracking information to monitor your shipment’s progress.
6. Customs, Duties, and Taxes
For shipments within Europe, customs duties or fees typically do not apply. However, VAT and other applicable taxes may be included in the final price at checkout, depending on your country’s regulations.
7. Lost, Damaged, or Delayed Packages
We strive to ensure your package arrives on time and in excellent condition. If your package is lost, damaged, or delayed:
  • Lost or Damaged: Please contact us within 3 days of receipt with your order details and photos (if applicable).
  • Delayed: Please allow additional time for unforeseen courier issues. Contact us for assistance if your package is significantly overdue.
8. Returns and Refunds
Eligibility for Returns
  1. Items must be returned within 14 days of the delivery date.
  2. The product must be:
    • Unopened, unused, and in its original packaging.
    • Free from any signs of damage, except for damages incurred during shipping.
  3. Proof of purchase, such as an order confirmation email or receipt, is required for all returns.
Non-Returnable Items
We cannot accept returns on:
  • Opened or partially used products.
  • Perishable items such as food products if the seal is broken.
  • Items marked as "Final Sale" or "Clearance."
9. Worldwide Shipping Launch
We are excited to announce that worldwide shipping will be available starting in 2025. This expansion will allow us to serve customers outside of Germany, bringing our products to even more homes globally. Stay connected for updates on this upcoming service.
10. Contact Us
If you have any questions or concerns about your order or our shipping policy, please reach out to us at:
Thank you for choosing Agno Gourmet. We appreciate your trust in Agno and look forward to delivering the finest olive oil and products to your doorstep!