General Terms and Conditions with Customer Information
Table of Contents
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of DHS24 UG (haftungsbeschränkt) (hereinafter referred to as the "Seller") apply to all contracts concluded for the delivery of goods between a consumer or entrepreneur (hereinafter referred to as the "Customer") and the Seller with regard to the goods presented in the Seller's online shop. The inclusion of the Customer's own terms and conditions is hereby objected to unless otherwise agreed.
1.2 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or profession.
1.3 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.
2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller but serve to enable the Customer to submit a binding offer.
2.2 The Customer can submit the offer using the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contract offer regarding the goods in the shopping cart by clicking the button concluding the ordering process. The Customer may also submit the offer to the Seller by email, contact form, post, or phone.
2.3 The Seller may accept the Customer's offer within five days:
If multiple of the above alternatives apply, the contract is concluded when one of these alternatives first occurs. The acceptance period begins on the day after the Customer sends their offer and ends at the end of the fifth day following the submission. If the Seller does not accept the Customer's offer within this period, it is deemed a rejection, and the Customer is no longer bound by their declaration of intent.
2.4 If the Customer selects a PayPal payment method, the payment will be processed through PayPal (Europe) S.à r.l. et Cie, S.C.A. according to PayPal's terms, viewable at PayPal Terms. When paying via PayPal, the Seller declares acceptance of the Customer's offer at the moment the Customer clicks the button concluding the order.
2.5 The contract text will be stored by the Seller after the contract is concluded and sent to the Customer in text form (e.g., email, fax, or letter). If the Customer has set up a user account before placing their order, the order data will be archived on the Seller's website and can be accessed by the Customer via their password-protected account.
2.6 Before the binding submission of the order, the Customer can identify and correct input errors using standard keyboard and mouse functions until they click the button completing the order process.
2.7 The language available for the conclusion of the contract is German.
2.8 Order processing and contact generally take place via email and automated order processing. The Customer must ensure that the email address provided for order processing is accurate and that emails sent by the Seller can be received.
3.1 Consumers generally have a statutory right of withdrawal.
3.2 Detailed information on the right of withdrawal can be found in the Seller's withdrawal policy.
4.1 Unless otherwise stated in the Seller's product description, the prices indicated are total prices, including VAT. Additional delivery and shipping costs, if applicable, are specified separately in the respective product description.
4.2 Payment options are communicated to the Customer in the Seller's online shop.
4.3 For prepayment via bank transfer, payment is due immediately after contract conclusion unless a later due date has been agreed.
4.4 When selecting a payment method offered via "PayPal," the payment processing occurs through PayPal, which may involve third-party services. In some cases, the Seller assigns the claim to PayPal, with PayPal performing a credit check before accepting the assignment.
5.1 If the Seller offers shipping, delivery occurs within the specified delivery area to the address provided by the Customer, unless otherwise agreed.
5.2 For items delivered by freight forwarding, delivery is "curbside," unless otherwise specified in the Seller's shipping information.
5.3 If delivery fails for reasons attributable to the Customer, the Customer bears the additional costs incurred.
5.4 Risk transfer occurs upon delivery to the Customer for consumers or upon transfer to the shipping provider for entrepreneurs, provided the Customer arranged the shipping independently.
If the Seller delivers in advance, they retain ownership of the delivered goods until the purchase price has been paid in full.
Unless otherwise stated below, the statutory liability for defects applies. For contracts involving the delivery of goods:
7.1 If the Customer acts as an entrepreneur:
7.2 The above-mentioned restrictions and shortened periods do not apply:
7.3 For entrepreneurs, statutory limitation periods for any recourse claims remain unaffected.
7.4 If the Customer acts as a merchant under § 1 HGB, they are subject to the obligation to inspect and report defects according to § 377 HGB. If the Customer fails to comply, the goods are deemed approved.
7.5 If the Customer acts as a consumer, they are requested to report obvious transport damages to the delivery agent and inform the Seller. Failure to do so does not affect statutory or contractual warranty claims.
The Seller is liable to the Customer in all contractual, quasi-contractual, and statutory claims for damages and reimbursement of expenses as follows:
8.1 The Seller is liable without limitation:
8.2 For negligence in breaching material contractual obligations, liability is limited to foreseeable, typical damages. Material contractual obligations are those enabling the proper fulfillment of the contract and on which the Customer may regularly rely.
8.3 Beyond this, liability of the Seller is excluded.
8.4 The above liability provisions also apply to the Seller’s agents and legal representatives.
9.1 If the Seller processes goods according to Customer specifications, the Customer must provide all necessary content (e.g., text, images, graphics) in the required formats, ensuring these do not violate third-party rights. The Customer bears full responsibility for acquiring usage rights for the provided content.
9.2 The Customer indemnifies the Seller against claims from third parties alleging rights violations from the provided content. This includes defense costs unless the Customer is not responsible for the infringement.
9.3 The Seller reserves the right to reject processing orders if the provided content violates legal or ethical standards (e.g., racist, defamatory, youth-endangering content).
All legal relationships between the parties are governed by the laws of the Federal Republic of Germany, excluding international sales law. For consumers, this choice of law applies only if mandatory consumer protection laws in the Customer’s country of residence are not overridden.
If the Customer is a merchant, a legal entity under public law, or a public-law special fund based in Germany, the exclusive place of jurisdiction for disputes is the Seller's registered office. For Customers outside Germany whose contract relates to their trade or profession, the Seller's registered office is the exclusive place of jurisdiction. However, the Seller may also bring claims at the Customer’s place of jurisdiction.
12.1 The EU Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr. This platform serves as a hub for out-of-court resolution of disputes arising from online sales or service contracts involving consumers.
12.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
1) The customer agrees that the contract-related communication can take place in electronic form. Invoices are sent exclusively in electronic form (PDF) via email to the email address provided by the customer and are not included in paper form with the package.
2) Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is functional so that the e-mails sent by the provider can be received at this e-mail address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the provider or by third parties commissioned by the provider to process the order can be delivered.
3)Registration with Anastasiadou & Cavusman GbR Agnó Gourmet via Meta Platforms, Inc. is only permissible if you provide Meta Platforms, Inc. with your correct first and last name as well as complete and accurate contact details for the purposes of order processing, or if you notify Anastasiadou & Cavusman GbR Agnó Gourmet of these details in text form immediately after completing registration.